Many mid-to-large companies did extensive automation in the late 1980s and early 1990s. This automation wasn't usually enterprise level technology. It was piecemeal, and it required significant expertise by employees to stitch all the systems together and make the business run.

Do the math. Most of the people who participated in that automation, both as users and technologists, are on the verge of retirement. In many cases, they are mission critical to normal operations of the business. This results in existential risk to those businesses if those employees leave without addressing how their expertise will be replaced.

This session details the problem, covers typical examples, lays out a blueprint for investigation in your business, and covers pros and cons of various approaches to addressing generational turnover.

Significant time will be reserved at the end for discussion of individual cases. Come ready to discuss your own circumstances and hear Billy's comments and suggestions.

You will learn

• The concept of generational turnover and the risk it entails
• See how to spot the signs in your own business
• Find out potential strategies to mitigate the risks